GENERAL TERMS & CONDITIONS OF TICKET SALES
TICKET SALES
All ticket sales are final; there are no refunds or exchanges. All prices are in Canadian funds. Full payment is required at time of booking, unless otherwise stated. Tickets will only be released to the purchaser once the ticket order is paid in full, unless the ticket has a zero value.
HOW AND WHERE TO BUY TICKETS
Tickets for all performances during Music Makers’ Performance Season - and for other special events for which Music Makers acts as ticket agent - can be purchased online through its website (www.musicmakersfsj.ca). Please note that all tickets purchased online are subject to service charges that may vary from event to event.
A TICKET IS A REVOCABLE LICENCE TO ATTEND A SPECIFIC PERFORMANCE
The holder of a valid ticket is admitted to the theatre on the condition that the holder agrees, and by use of the ticket does so agree in favour of the Producers or Presenters and the theatre company (Music Makers), to the following terms and conditions of ticket purchase and sale set out herein. Any violation of these terms will entitle Music Makers to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket holder, in each case without payment of any refund or other compensation. The ticket is a personal, revocable license. Lost, stolen or destroyed tickets may not be honoured. The ticket may not be used for advertising, promotion or for any other trade purposes.
In addition to the foregoing, Music Makers reserves the right to expel any ticket holder from the theatre whenever Music Makers in its sole discretion determines that a ticket holder is disrupting the performance or other patrons or behaving inappropriately.
TICKET PRICES
Music Makers, Producers and/or Presenters reserve the right to change prices without prior notice and are entitled to implement ticket purchase limits per person or account holder, per credit card or otherwise (and either per performance or for the entire show engagement).
If the amount paid for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted for sale or otherwise communicated through marketing emails, or printed materials, etc), if the purchaser is able to order a ticket before its scheduled on-sale or presale date, or if a ticket was purchased that was not supposed to have been released for sale, then Music Makers has the right to cancel that ticket (or the order for that ticket) and refund the purchaser the amount paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the ticketing system. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at the time of purchase.
TICKET LIMITS
Music Makers, Producers and/or Presenters reserve the right to impose limits on ticket purchases. Such limits will be posted on the Music Makers website (www.musicmakersfsj.ca) prior to the sale of tickets or when such limits are introduced. If the purchaser exceeds or attempts to exceed the posted ticket limits, Music Makers reserves the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting the purchasers ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other personal information.
PAYMENTS
Music Makers accepts the following payment types: American Express, MasterCard, MasterCard Debit, VISA, Visa Debit. In addition to the above, Cash may be accepted at the door if the show has remaining available tickets at the start of the performance.
PAYMENT DISPUTES
The ticket holder or their guests will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets purchased. Without limiting the foregoing, you will not contact Music Makers, their theatres or authorized agents to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of Music Makers, the show, Presenter or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets. Should the ticket holder or their guests do so, the tickets may be canceled, and Music Makers may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision.
TICKET ALLOCATION AND ON-SALE DATES
Music Makers will disclose the following information on its website prior to tickets being released for sale:
- The date and time when tickets will be made available for sale
TICKET RESELLER AND COUNTERFEIT TICKET WARNING
Tickets may not be resold or offered for resale, by anyone, without the permission of Music Makers and may not be resold at a price exceeding their face value, other than through authorized partners.
Tickets obtained from any source other than directly from Music Makers, its website (musicmakersfsj.ca), or Showpass.com may be lost, stolen or counterfeit tickets or tickets that are being resold. Such tickets may not be honoured. The limited license may be revoked and admission refused.
MINORS 13 YEARS AND YOUNGER
Any person entering the auditorium, regardless of age, must hold a valid ticket. Young children may be seated in a parent’s, guardian’s or caregiver’s lap only if they have a ticket. Children aged 13 or under will not be allowed entry to an event unless they are supervised, for the duration of the event, by a parent or carer. Infants 2 years of age and under will not be admitted to the auditorium.
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A ticket holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Music Makers or its representatives to be objectionable or disturbing to other patrons.
LATE SEATING
It is the responsibility of the ticket holder to check their ticket for the correct performance, day of the week, theatre address and curtain time. A missed performance will not be refunded. Latecomers and any persons leaving the auditorium will not be admitted until a suitable time in the performance as determined by the Production and may be asked to sit in alternative seats. All performances begin promptly as scheduled, and there are no refunds for latecomers. For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all.
CANCELLED OR POSTPONED SHOW
In the event a production or performance(s) is cancelled, postponed, rescheduled, or moved, Music Makers will attempt to contact the purchaser to inform them of the status of the performance(s) purchased, and to inform them of any refund, credit, or exchange procedures. For exact instructions on any particular cancelled, postponed, rescheduled, or moved event, contact us at fortstjamesmusicmakers@gmail.com
FOOD AND BEVERAGE
Outside food and drink is not permitted in the theatre. A variety of snacks and drinks are available for purchase on site and all are allowed in the auditorium. If food or beverages are not permitted in the auditorium, there will be signage indicating this at the theatre.
PROHIBITED ITEMS
The following items are restricted, may not be brought into the theatre and may be confiscated by theatre staff:
- Any type of food or beverages purchased outside the theatre regardless of their packaging or size.
- Illegal drugs and weapons of any kind
- All forms of audio/video/image recording or transmitting devices. The ticket holder is prohibited from recording, transmitting or aiding in transmitting any picture, video, audio or reproduction of the performance or any part of a performance.
The ticket holder consents to a reasonable examination of the holder's person and belongings to ensure compliance with these terms.
Smoking and vaping are not permitted in any area of the theatre.
THEATRE CODE OF CONDUCT
Everyone is welcome. Music Makers is committed to providing a safe and enjoyable experience at all of our venues, including the Music Makers Hall, or any other remote location. The Theatre Code of Conduct is designed to set clear expectations and encourage a safe, secure, and respectful environment for all. Those who do not adhere to the Code of Conduct will be subject to ejection.
RIGHTS GRANTED TO MUSIC MAKERS BY TICKET HOLDERS
In consideration of being granted a licence to attend a performance, the ticket holder grants Music Makers a perpetual right to all photographs, video or audio recordings of the holder that may be made at the performance by Music Makers and the right to record, use, reproduce, broadcast, sell and distribute any such photographs, video or audio recordings for any purpose.
SHOW CONTENT AND LANGUAGE
Some shows may contain: themes, language, explicit content, profanity and/or explicit content intended for mature audiences. While Music Makers and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket holders and their guests, are responsible for determining whether show content is appropriate for them and their guests (by visiting musicmakersfsj.ca, reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.
TICKET HOLDER ASSUMPTION OF RISK
Due to the nature of live performance, all artists, dates, venues, prices, seating and programs are subject to change. Music Makers does not guarantee that you will be satisfied with the performance, or that it will be free of technical difficulties or that any particular cast member will be performing.
The ticket holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the performance, whether occurring at the theatre prior to, during or after the performance, and releases Music Makers from all liability, unless caused by the (gross) negligence or wilful misconduct of Music Makers.
WEATHER POLICY
Music Makers is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions or closures. We regret that tickets not used due to inclement weather or traffic delays disruptions cannot be refunded or exchanged. If a performance is cancelled for any reason, Music Makers will post a notice on its website, www.musicmakersfsj.ca (http:www.musicmakersfsj.ca), and will attempt to notify ticket holders, but assumes no liability in the event it fails or is unable to do so.
SEASON PASS TERMS & CONDITIONS OF SALE
Season Pass sales are subject to the General Terms and Conditions of Ticket Sales, with the following exceptions and amendments.
SEASON PASS PRICING
Season Pass refers to a series of shows sold as a fixed package with a discount and other benefits. Season Pass prices advertised are per seat.
The Season Pass price may vary based on the following conditions:
- The number of shows and types of shows presented or available in a given season.
- Any additional discounts available through special promotions.
New subscription purchases are processed on a first-come-first-served basis after renewing subscribers and are subject to availability. Due to unforeseen circumstances, venue and performance day may change without notice.
An active Season Pass holder may renew their Season Pass during the renewal period. The renewal period takes place during a period specified by Music Makers. After the renewal period is completed, all Season Pass holder without a fully paid order will be considered un-renewed and seats will be put back into general inventory for sale. A Season Pass renewal cannot be fulfilled until full payment is received by the payment deadline.
MISSED PERFORMANCE
There is no guarantee of rescheduling tickets for a future performance if missed your scheduled performance.